Fenn Opening Order Kit

Our Commitment

Here at Gecko Jewellery, making sure that our jewellery is ethically and sustainably sourced and produced has always been important to us. Here's more information on how we are continuing to work on practices across the business.

Responsible Jewellery Council

We are a certified member of the Responsible Jewellery Council. All of the materials used in our jewellery are ethically and responsibly sourced. The RJC is the global membership and standards body for responsible jewellery throughout the entire supply chain – from mine to retail.

Their ‘Code of Practice’ references key development frameworks, including the Universal Declaration of Human Rights, ILO Principles and UN Global Compact and Sustainable Development Goals (SDGs).

Selective Suppliers

We only use suppliers who align with our ethical practices and sustainability goals. Part of our sourcing methods are not just about the product, but what the suppliers are doing to sustain the planet – such as gifting Gecko with re-planted trees for the future.

Our suppliers also regularly update us with their future goals for improvement, which include increased renewable energy usage, staff wellbeing and reduction in virgin metals. All our designs are made to a high quality, ensuring they will last for generations.

Sustainable Packaging

As well as sourcing ethical jewellery, we are working on sustainable packaging for pouches and boxes. We now provide packaging made from recycled and recyclable materials for almost all our brands.
Our other packaging and POS materials are made to last and not be frequently thrown away, meaning less waste.

We are also expanding our use of compostable plastic grip bags to store our jewellery, reducing single-use plastic. On top of this, we have switched from bubble wrap to recyclable packing paper and swapped plastic tape for brown paper parcel tape.

Recycled Silver

Our recycled silver comes from a fully audited Chain of Custody supplier, providing evidence and certificates to prove it has come from recycled sources.

We are also proud to say that all our jewellery is approved by AnchorCert Protect meaning that our products are protected against all known metal allergens making them safe for your skin, even if you already have skin or metal allergies.

How Does It Work?

Our direct despatch service has been successfully operating since 2012, making it easier than ever for you to ship orders directly to your customers.
This means no more trips to the Post Office for you and the ability to offer your customers a next day delivery service.

Placing a Direct Despatch Order

You can place a direct despatch order with Gecko by emailing [email protected], speaking to your local area representative, or ordering via our website.

When ordering online, add your customer’s items to the basket. A pop up will ask whether to ship to you or directly to your customer. Choose This will be dispatched to my customer and continue shopping. There is no minimum order value for this service.

Missed the pop up or already selected delivery to your store? You can switch to direct despatch later at checkout.

If you have multiple direct despatch orders to place, submit a separate order for each delivery address. The basket cannot be split to multiple addresses at checkout.

Packing of Goods

All jewellery in a direct despatch order is removed from Gecko barcoded bags and placed into individual clear grip bags before being put into the packaging added to the order, or the branded packaging that accompanies the product.

No Gecko paperwork is enclosed, so your customer will not know it shipped from our warehouse. Invoices for direct despatch orders are posted separately to your invoicing address.

If you would like us to include your own delivery note or invoice, email it at the time of ordering to [email protected], clearly stating your online order details and Gecko account code so we can match it before packing. For multiple direct despatch orders, send a separate email for each order with the correct documents.

Postage and Fees

There is a handling charge of £3.00 per direct despatch order. This is included within the postage options at checkout and will not appear as a separate line on your invoice. The handling charge covers the additional packing described above.

At checkout, add your customer’s address and select a postage option:

• UK 1st Class (1–2 working days) - not tracked and not insured. Gecko cannot accept responsibility for loss in transit and there is no way to track or prove delivery.
• UK Economy (3–5 working days) - tracked but not insured. We will provide full tracking information.
• UK Next Working Day (orders placed before 2 pm) - fully tracked and insured. If delivery fails, contact Customer Service and we will liaise with the courier and send a replacement where required.

Direct Despatch Returns

All returns from direct despatch orders should be handled by you in line with your own returns policy. Gecko will not contact your customers.

We will accept returns from account holders only where there is a manufacturing fault, or damage occurred prior to delivery to your customer. Customers must not return items directly to Gecko.

When returning an item to Gecko, include your Gecko account code, order date and invoice number, plus a note describing the fault and whether you would like a replacement sent to your customer or a credit note. Replacements and credits are at Gecko’s discretion.

Items that do not meet these requirements may be returned to you and a £5 handling charge may be applied.

Get Started Today

Ship orders directly to your customers without holding stock and access a full suite of marketing materials for the collections you sell. Download product and model imagery, plus specifications such as weights, measurements and EAN codes to support your website and social channels.

Delivery

Orders over £300 (excluding VAT), which are delivered in the UK, are not subject to delivery charges. UK orders are generally delivered by Royal Mail Tracked or Special Delivery methods. Orders over a certain value will be delivered via DHL Express.

£8.95 Next Day Delivery or £3.95 Standard Delivery will be charged for orders delivered in the UK with a value between £20 and £299.99 (excluding VAT).

For direct despatch orders we offer an additional service of 1st Class Postage, please note that this service is untracked and not insured, so you may not recieve a despatch notification.

Non-UK orders are subject to delivery charges.

Gecko reserves the right to alter delivery charges and all deliveries will be invoiced at the prices current at the time of despatch.

Goods will be delivered by a carrier nominated by Gecko, or by any other method Gecko chooses.

Orders received before 2pm from UK Account customers and UK customers paying by credit/debit card are generally delivered in the UK within 2 working days.

Whilst every effort is made to ensure next working day delivery in the UK, this cannot be guaranteed generally and in particular:

            (i) For all parts of the Scottish Highlands and Islands

            (ii) In the event that the carrier used by Gecko fails to comply with instructions to deliver next working day

            (iii) In the event of industrial action by the carrier used by Gecko.

Orders despatched by 1st Class or Economy Delivery are not insured. Orders despatched by Next Working Day delivery or international services, do include insurance cover.