Direct Despatch Service

Placing a Direct Despatch Order

You can place a direct despatch order with Gecko by emailing [email protected], speaking to your local area representative, or ordering via our website.

When ordering online, simply add your customer’s chosen items to the basket as normal, and remember to add packaging if required for our core brands. 

At checkout, under the delivery address section, you will see an option labelled Ship Directly To My Customer. Select this option to enable direct despatch. Once selected, a pop up will appear allowing you to enter a one time delivery address for your customer. Please complete the required details, click Save Address, and then continue through checkout as usual.

If you have multiple direct despatch orders to place, please submit a separate order for each delivery address. The basket cannot be split to multiple addresses at checkout.

Packing of Goods

All jewellery in a direct despatch order is removed from Gecko barcoded bags and placed into individual clear grip bags before being put into the packaging added to the order, or the branded packaging that accompanies the product.

No Gecko paperwork is enclosed, so your customer will not know it shipped from our warehouse. Invoices for direct despatch orders are posted separately to your invoicing address.

If you would like us to include your own delivery note or invoice, email it at the time of ordering to [email protected], clearly stating your online order details and Gecko account code so we can match it before packing. For multiple direct despatch orders, send a separate email for each order with the correct documents.

Postage and Fees

There is a handling charge of £3.00 per direct despatch order. This is included within the postage options at checkout and will not appear as a separate line on your invoice. The handling charge covers the additional packing described above.

At checkout, add your customer’s address and select a postage option:

• UK 1st Class (1–2 working days) - not tracked and not insured. Gecko cannot accept responsibility for loss in transit and there is no way to track or prove delivery.
• UK Economy (3–5 working days) - tracked but not insured. We will provide full tracking information.
• UK Next Working Day (orders placed before 2 pm) - fully tracked and insured. If delivery fails, contact Customer Service and we will liaise with the courier and send a replacement where required.

Direct Despatch Returns

All returns from direct despatch orders should be handled by you in line with your own returns policy. Gecko will not contact your customers.

We will accept returns from account holders only where there is a manufacturing fault, or damage occurred prior to delivery to your customer. Customers must not return items directly to Gecko.

When returning an item to Gecko, include your Gecko account code, order date and invoice number, plus a note describing the fault and whether you would like a replacement sent to your customer or a credit note. Replacements and credits are at Gecko’s discretion.

Items that do not meet these requirements may be returned to you and a £5 handling charge may be applied.

Get Started Today

Ship orders directly to your customers without holding stock and access a full suite of marketing materials for the collections you sell. Download product and model imagery, plus specifications such as weights, measurements and EAN codes to support your website and social channels.

Questions?
Call 01376 532000 or email [email protected].